Return Policy

Brilliant Rays Wheels Return & Refund Policy

I. Seller Responsibilities

We only assume liability for full refunds under the following circumstances:

1. Critical Quality Defects

   • Technically confirmed safety issues (e.g., wheel fractures, cracks)

   • Incorrect product specifications shipped (verified via unboxing video)

2. Remedies

   • Non-safety surface defects (limited to coating scratches): 10% order value compensation

   • Transport-induced packaging damage: Up to $150 repair credit (with carrier certification)

3. Refund Processing

   • Refunds will be processed within 10 business days after inspection approval

   • Actual fund arrival time depends on payment platforms/bank processing

II. Buyer Responsibilities

By ordering, you agree to these custom product terms:

1. Inspection Obligations

   • Record unboxing video showing intact packaging

   • Submit 4K defect photos within 2 hours of unboxing

2. Customization Irrevocability

   • No returns/refunds for:
     ✖️ Self-selected parameter errors (e.g., ET/J values)
     ✖️ Vehicle compatibility issues
     ✖️ Subjective color/texture dissatisfaction

3. Non-refundable Costs

   • 90% non-refundable deposit once production begins

   • 100% order forfeiture for refused shipments

4. Return Exceptions ※New

   • Generally no physical return required to avoid tariffs

   • Returns only permitted with seller's written approval, with buyer bearing all tariff/customs costs

III. Liability Allocation

IV. General Terms

1. Product colors may vary ±5% due to production batches

2. Quality disputes require SAE/JWL-certified inspection at liable party's cost

3. International returns incur 100% buyer-paid tariffs

Key Notes

• All compensation amounts are final

• "No return" solutions prevent unnecessary logistics costs

• Timestamps mandatory for defect claims

Effective Date: [2025.1.1]
Policy Version: BRW-RP-2024EN