Return Policy
Returns
There are received situations where only partial refunds are granted (if applicable)
10% of the payment will be refunded as compensation for paint peeling caused by the manufacturer or transporter
Customized wheels do not accept returns or refunds. Because customized products cannot be resold to other customers unless the customer proves that the customized wheels have significant safety hazards or quality issues.
Full refund (if applicable)
The seller will refund the wheel quality defect caused by the manufacturer's fault
The definition of quality defects is:
1) Massive distortion and deformation
2) Insufficient wheel bearing capacity to meet automotive requirements
3) Any hidden danger that may cause wheel safety
The outer lip and inner barrel can be returned, but customers must pay for shipping and customs duties, and deduct 50% of the purchase price as resale costs.
Exchanges (if applicable)
Quality issues with the outer lip and inner barrel due to manufacturer's reasons
We only replace items if they are defective or damaged If you need to exchange it for the same item, send us an email at selas@brwheel.com And send your item to: Building 20, No. 6055 Jinhai Road, Fengxian District, Shanghai, China
Shipping
To return your product, you should mail your product to: Building 20, No. 6055 Jinhai Road, Fengxian District, Shanghai, China You will be responsible for paying for your own shipping costs for returning your item
Depending on where you live, the time it may take for your exchanged product to reach you, may vary
If you are shipping an item over $500, you should consider using a trackable shipping service or purchasing shipping insurance We don't guarantee that we will receive your returned item
The return shipping fee is fully paid by the customer, and we only accept EMS, FedEx, and UPS transportation methods. And the customer is responsible for customs clearance and payment of customs duties
Before returning the goods, the customer must ensure that they are in good condition and in the same condition as when they were received. And the original packaging must be used to ensure that the goods arrive in perfect condition
The customer must send an email return request to the seller within 30 days of receiving the goods. Returns and refunds requests that exceed 30 days will be invalid
