Return Policy

Please review this Return & Refund Policy carefully before placing an order with Brilliant Rays Wheels.

We generally do not accept voluntary returns or exchanges for buyer-related reasons, including changes of mind, incorrect customer-selected specifications, vehicle compatibility issues caused by inaccurate customer information, or subjective preferences regarding color, appearance, or finish.

For verified manufacturing defects, incorrect products, shipping damage, or other issues caused by us, our preferred resolution is to provide a free remake or replacement of the affected product.

Physical returns are generally not required for approved replacements. Refunds, returns, cancellations, and other remedies remain available where required by applicable consumer protection laws or where otherwise agreed with the customer.

Important: Nothing in this policy excludes, restricts, or overrides mandatory consumer rights under applicable law.

1. Order Cancellation

Customers may request to cancel an order within 36 hours after placing the order.

• To request cancellation, please contact sales@brwheel.com within 36 hours of placing your order.
• Cancellation requests will be reviewed according to the order's production and fulfillment status. A cancellation request does not automatically guarantee cancellation if production or customization has already begun, except where required by applicable law.
• After 36 hours, orders normally cannot be cancelled for buyer-related reasons, particularly where production, customization, or fulfillment has already started.
• If we cannot fulfill an order within the confirmed processing timeframe due to stock availability, production difficulties, or another issue under our responsibility, we will notify the customer and explain the available options.
• Where applicable, customers may accept a revised fulfillment date or exercise their legal right to cancel and receive a refund.
• The 36-hour cancellation period does not restrict mandatory withdrawal rights, statutory cancellation rights, or remedies for seller-responsibility issues.

Refusing delivery does not automatically qualify an order for a refund. Any applicable right to cancellation or refund will be assessed according to the circumstances and applicable law.

2. After-Sales Claim Period

Customers are encouraged to report product quality issues, incorrect specifications, transportation damage, missing items, or other suspected seller-responsibility issues within 30 calendar days after receiving the product.

To initiate an after-sales claim, please contact our customer service team with your order number, a description of the problem, and reasonable supporting evidence.

We recommend contacting us as soon as reasonably possible after discovering an issue so that we can investigate and arrange an appropriate resolution.

The 30-day period is our standard after-sales reporting window. It does not limit or shorten any mandatory warranty period, statutory guarantee, legal remedy, or other consumer right provided by applicable law.

3. Returns, Exchanges and Incorrect Specifications

General Returns and Exchanges

We do not offer voluntary returns or exchanges for products that match the confirmed order and are free from verified defects, except where required by applicable law.

Reasons that generally do not qualify for voluntary returns or exchanges include:

• Changing your mind after purchasing.
• Ordering the wrong size, offset, width, bolt pattern, or other specifications.
• Incorrect vehicle fitment independently selected by the customer.
• Subjective dissatisfaction with color, texture, appearance, or finish where the product conforms to the agreed specifications.
• Finding a different product or price elsewhere.
• No longer needing the purchased product.

Certain products may be manufactured or customized according to customer-selected specifications. Where an applicable law provides an exception to change-of-mind withdrawal rights for qualifying personalized or made-to-order products, that exception may apply.

Such exceptions do not remove mandatory rights relating to defective, incorrect, or nonconforming products.

Incorrect Products or Specifications Supplied by Us

If the product delivered does not match the confirmed order, including an incorrect size, width, offset, finish, hole configuration, or other agreed specification, please contact us with the relevant order information and supporting evidence.

Once the issue is verified as our responsibility, our preferred solution is to remake or replace the affected product with the correct specifications at no additional product or shipping cost.

A physical return will generally not be required unless reasonably necessary for inspection or another legitimate purpose, or required by applicable law.

Where a refund, return, or other remedy is required by applicable consumer protection law, or where a replacement cannot reasonably resolve the issue, the appropriate remedy will be provided in accordance with the customer's legal rights.

4. Seller Responsibility and Quality Issues

We are committed to addressing verified issues caused by manufacturing defects, incorrect production specifications, fulfillment errors, or shipping arrangements under our responsibility.

Our preferred resolution for eligible seller-responsibility issues is a free remake or replacement of the affected product.

This preferred resolution does not override any mandatory right to a refund, repair, replacement, cancellation, or other remedy under applicable law.

Critical Quality or Structural Defects

If a product has a suspected structural or safety-related defect, including cracks, fractures, or other potential manufacturing or material failures, the customer should stop using the affected product immediately and contact us.

We will review the available evidence and, where reasonably necessary, arrange further technical evaluation to determine the cause of the issue.

For confirmed manufacturing or material defects under our responsibility, our preferred resolution is to provide a free replacement or remake, including replacement shipping.

Where the issue constitutes a major failure, presents a safety concern, or otherwise gives rise to mandatory refund or other consumer remedies under applicable law, we will honor those rights.

Customers should not continue driving with, installing, or using a wheel component suspected of having a structural safety defect until the issue has been appropriately assessed.

Incorrect Products or Manufacturing Specifications

If we manufacture or ship a product with specifications that differ from the confirmed order, we will investigate the discrepancy using the order details and available evidence.

Once our responsibility is verified, we will prioritize producing and sending the corrected replacement at no additional product or shipping cost.

Refunds or alternative remedies will be provided where required by applicable law or otherwise agreed.

Transit or Packaging Damage

If a product arrives damaged due to transportation or packaging, please contact us and provide reasonable supporting evidence, such as photographs of the affected product and packaging.

• Minor surface scratches: For verified minor cosmetic scratches caused by transportation or packaging, we normally offer US$50 compensation as our standard goodwill resolution.
• Visible deformation: If transportation causes verified deformation or damage affecting the product's intended use, we will normally arrange a free remake and replacement shipment.
• Severe transportation damage: For serious damage affecting the product's structure, safety, or usability, we will review the evidence and provide an appropriate remedy, prioritizing replacement where permitted by law.

The US$50 compensation arrangement does not limit statutory remedies or compensation rights available under applicable law.

Missing Items or Incomplete Orders

If an order arrives with missing products or components due to a verified packing or fulfillment error, we will normally send the missing items at no additional product or shipping cost.

Where the issue cannot reasonably be resolved through replacement or completion of the order, we will provide the remedies required by applicable law.

Lost Shipments or Non-Delivery

If an order has not arrived within the expected delivery timeframe, please contact us so that we can investigate the shipment with the relevant logistics provider.

If the shipment is confirmed lost or undelivered due to circumstances under our responsibility, our preferred resolution is to arrange a replacement shipment at no additional cost.

If replacement is not reasonably possible, or if the customer is legally entitled to cancellation or a refund, we will provide the appropriate remedy in accordance with applicable law.

Unable to Fulfill an Order

If we cannot manufacture, complete, or dispatch an order within the confirmed processing timeframe due to stock availability, production difficulties, or another issue under our responsibility, we will notify the customer.

The customer may accept a revised fulfillment date or exercise any applicable right to cancellation and a refund. Additional options may be agreed upon with the customer.

The standard 36-hour cancellation period does not restrict remedies for our failure to fulfill an order or mandatory legal cancellation rights.

5. Buyer Responsibility and Exclusions

We generally do not provide voluntary refunds, replacements, or compensation for damage or issues verified to have been caused by customer actions or circumstances outside our responsibility, except where required by applicable law.

Examples include:

• Damage caused by impacts, collisions, curb strikes, road hazards, or other external forces after delivery.
• Damage caused by improper installation, incorrect mounting procedures, misuse, or failure to follow applicable installation requirements.
• Damage resulting from unauthorized modifications, alterations, or repairs.
• Incorrect size, offset (ET), width (J value), bolt pattern, fitment, or other specifications independently selected by the customer, where the supplied product matches the confirmed order.
• Vehicle compatibility issues caused by inaccurate or incomplete vehicle information supplied by the customer, where we have not independently provided an incorrect fitment recommendation.
• Subjective dissatisfaction with appearance, color, texture, or finish where the product conforms to the agreed specifications and description.
• Normal color variation of approximately ±5% between production batches, where such variation does not constitute a failure to meet the agreed product description or applicable legal requirements.
• Buyer-requested cancellation outside the applicable cancellation period, where no seller-responsibility issue or legal right requires otherwise.

The existence of damage does not automatically establish customer responsibility. We will assess the available evidence and relevant technical findings before determining the likely cause.

These exclusions do not remove any mandatory statutory warranty, product conformity guarantee, or consumer protection right.

6. Evidence Requirements

To help us investigate and resolve after-sales claims, customers are requested to provide reasonable supporting evidence relevant to the reported issue.

Depending on the circumstances, useful evidence may include:

• The order number and purchase information.
• Clear photographs of the affected product and reported issue.
• Photographs of external packaging where transportation damage is suspected.
• A complete unboxing video, if available.
• Photographs showing relevant product markings or specifications.
• A description of when and how the issue was discovered.
• Relevant installation or technical information where reasonably necessary to investigate a fitment or structural issue.

We encourage customers to record an unboxing video when receiving wheel products, as this may help document shipping damage or incorrect items.

However, an unboxing video is not mandatory for every claim. The absence of such a video will not automatically invalidate an otherwise legitimate claim.

We do not require 4K-resolution photographs or evidence to be submitted within two hours of unboxing.

Additional information may be reasonably requested when necessary to verify the reported issue, subject to applicable consumer protection laws.

7. Quality Disputes and Independent Inspection

If the cause of a suspected structural or manufacturing defect cannot reasonably be determined from the initial evidence, further technical assessment may be necessary.

Where appropriate, an inspection by a qualified technical institution capable of conducting relevant SAE/JWL-related testing or other suitable technical assessments may be proposed.

Any proposed third-party inspection arrangements, procedures, and potential costs will be discussed with the customer in advance.

Responsibility for reasonable inspection costs will be determined according to the verified circumstances and applicable law.

Where the issue is confirmed to result from a manufacturing or material defect under our responsibility, we will bear the reasonable verification costs that we are legally required to cover.

Customers will not be required to waive mandatory consumer rights or pay inspection costs that applicable law requires the seller to bear.

8. Physical Returns and Replacement Shipping

General No-Return Policy

We do not accept voluntary physical returns for buyer-related reasons, except where required by applicable law.

Due to the size, weight, specifications, and potential customization of our wheel products, our preferred approach for verified seller-responsibility issues is to resolve them through a free remake or replacement without requiring the customer to return the original product.

Replacement Arrangements

Where a replacement or remake is approved because of a verified issue under our responsibility:

• We will cover the cost of manufacturing or supplying the corrected replacement product.
• We will cover the shipping cost of sending the replacement product to the customer.
• Customers will generally not be required to ship the original affected product back to us.
• We will provide replacement arrangements and relevant shipping information after approval.

Returns Required by Law or Specific Circumstances

In certain circumstances, including where a customer exercises a mandatory legal return right or where a physical return is reasonably necessary for a verified product issue, a return may need to be arranged.

For a return request, please contact sales@brwheel.com so that we can provide the applicable return procedure, destination, and shipping instructions.

Where applicable law requires us to accept a return, the customer may exercise that right regardless of whether a separate return authorization has been issued.

If a physical return is required because of a verified manufacturing defect, an incorrect product, or another issue under our responsibility, we will cover reasonable return shipping costs as required by applicable law or as otherwise agreed.

For legally permitted change-of-mind returns, where applicable, return shipping responsibilities will be determined according to the relevant consumer protection laws and the information provided to the customer.

Our business address is not automatically a return receiving location. Where a physical return is necessary, we will provide the applicable return address and shipping instructions.

This policy does not prohibit or restrict returns that customers are legally entitled to make.

9. Refund Processing

Our preferred resolution for verified seller-responsibility product issues is a free remake or replacement. However, refunds remain available where required by applicable law or otherwise agreed.

When a refund is approved or legally required:

• We will process the refund within 10 business days after approval, or within any shorter or otherwise applicable deadline required by law.
• Refunds will normally be issued through the original payment method or original payment account, unless another arrangement is legally required or agreed with the customer.
• The time required for the refunded amount to appear in the customer's account may depend on the payment provider, card issuer, or bank.
• For payments processed through PayPal, refunds will normally be returned through the original payment route.
• Where a full refund is due because an order cannot be fulfilled as agreed, the refund will include the full payment collected for the unfulfilled order, as required by applicable law.
• For other approved refunds, any applicable shipping charges, taxes, and payment-related fees will be handled according to the circumstances and applicable legal requirements.

Approved replacements and remakes due to verified seller-responsibility issues will not require the customer to pay additional manufacturing or replacement shipping charges.

Nothing in this section delays or restricts statutory refund deadlines or mandatory consumer remedies.

10. Responsibility Summary

The resolutions above describe our standard customer service approach. Mandatory consumer rights and remedies under applicable law take precedence where they provide additional protections.

11. Contact Us

For order cancellations, product quality concerns, replacements, refunds, or legally required return arrangements, please contact our customer support team.

Brilliant Rays Wheels
Business Operator: YIWU BRILLIANT RAYS ECOMMERCE FIRM
Chinese Registered Business Name: 义乌市贝汭电子商务商行
Email: sales@brwheel.com
Phone / WhatsApp: +86 17157427714
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+8)

Business Address:
Room 302, Unit 3, Building 110, Shankou Community,
Jiangdong Street, Yiwu City, Jinhua City,
Zhejiang Province, 322000, China.

Website: https://www.brilliantrayswheels.com/

Please contact our customer service team for any applicable return procedure. Where a physical return is necessary, the relevant return destination and instructions will be provided separately.

Important Legal Notice: This policy does not exclude, restrict, or limit any mandatory consumer rights, statutory guarantees, withdrawal rights, or legal remedies available under applicable law. In the event of a conflict between this policy and mandatory local consumer protection laws, the applicable legal requirements will prevail.